Questions (FAQ)
Note: You may allways contact our support team and we'll answer all your questions. Please find below our FAQ list:
- 1. What is the price of your digitizing service?
- 2. What do I have to do in order to place an order?
- 3. How much does it cost to get quote of the designs?
- 4. What are the privacy terms of your service?
- 5. Do you store my payment details or privacy information?
- 6. What if I loose the design you sent to me?
- 7. How do I obtain my embroidery design?
- 8. What embroidery formats are you delivering?
- 9. What digitizing software do you use?
We offer a work with extraordinary quality at low prices. Please refer to the Prices page for more information.
All you need is to go to the Order page, upload your artwork, describe your requirements and submit the request to us. You'll receive the design by e-mail, together with the payment request from PayPal.
The estimation is free and you'll receive it almost immediately after submitting your request.
All your orders are kept with strict confidentiality. They are unaccessible by other users and you may later re-request them for free.
Absolutely not. Your payment is processed by PayPal and we do not have access to it. The only privacy information that we keep is your e-mail and telephone number that we use to contact you. They are not stored on the web server and therefore it is impossible for third parties (hackers) to obtain them.
Even if you loose the design we supplied to you, all you need to do is to contact us and we'll e-mail it back again ASAP.
It is delivered by e-mail.
We support all wide spread embroidery formats. If your format is not in the list please contact us and we'll find solution to be at your service.
The list of currently supported formats is:
Babylock, Bernina, Brother / PEC
Babylock, Bernina, Brother / PES
Barudan / DAT
Barudan / EXY
Compucon / XXX
Elna Xquisite / EMD
Happy / TAP
Janome / JEF
Janome / SEW
Melco / EXP
Pfaff / KSM
Pfaff / PCM
Pfaff / PCQ
Pfaff / PCS
Pfaff / VIP
Tajima / DSB
Tajima / DST
Viking Husqvarna / HUS
ZSK / ZSK
We use Wilcom, Rainbow, Tajima, Richpeace software.